FAQs

UK Standard Delivery

The1Couture aims to deliver within 2 – 3 working days (this excludes weekends and bank holidays) from the day on which the order has been made. As we rely on delivery companies, we can only indicate the estimated delivery times as a guideline only. Please note that we can not guarantee delivery as it is estimated, We post orders Monday – Friday, using Royal Mail.
We do not post on weekends or Bank Holidays as they are not classed as working days. 

What is your return policy?

As we’re a Independent Boutique Store we Do Not accept Cash refunds Only Voucher Refunds. Returns within  14 days from date of purchase must have tag still intact and not worn with makeup, fake tan or perfume. Exchange  is acceptable within the 14 days from purchase. (Please contact us for more information. 


What are the payment options?

All Payment Method are acceptable (Visa, Visa debit, MasterCard, PayPal)

 

Do we sell gift cards?

Yes we do. Please contact us for more information

 

What delivery carriers do you use?

We use Royal Mail Deliver Service

Bank Holidays

Unfortunately deliveries cannot be made on Bank Holidays, and any orders that are due to arrive on these days will be delivered the following working day.