FAQs

UK Standard Delivery

The1Couture aims to deliver within 3 – 7 working days from the day on which the order has been made. We can only indicate the estimated delivery as a guideline.

Orders Made

Once you’ve placed an order you will receive an order notification letting you know that we have received your order.

When your order is ready you will be confirmed by email, which is normally confirmed within 24 hours.

Once your order has been shipped, you will receive a notification confirming your item is on it’s way to you.

We do not post on weekends or Bank Holidays

What is your return policy

As we’re a Small Independent Boutique Business Returns are expected within  14 days from the date you receive your purchase Please remember returns must have there original tag still intact making sure NO makeup, fake tan or perfume is on the item. Unfortunately we Do Not accept Payment refunds,  refunds are either a  Voucher or Exchange  is acceptable within Notice of 14 days from your purchase. (Please contact us for more information email nita@the1couture.com)

What are the payment options

All Payment Method are acceptable (Visa, Visa debit, MasterCard, PayPal)

 

Do we sell gift cards?

Yes we do. Please contact us for more information at nita@the1couture.com 

 

What delivery carriers do you use?

We use Royal Mail Deliver Service

Bank Holidays

Unfortunately deliveries cannot be made on Bank Holidays, any orders that are due to arrive on these days will be delivered the following working day.

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